Revered & Reviled - The Insider Guide To Working With Employment Agencies

Sometimes seen as a necessary evil or a professional marriage of convenience, the recruitment industry is viewed with antipathy and appreciation in equal measure.

In part, the ill-feeling generated in some job seekers toward the industry has been cultivated by a negative personal experience when dealing directly with “agencies”, or in some cases due to a lack of understanding as to how employment agencies actually work.

So how do they work?  The employment agency will charge the employer a fee to recruit the job seeker.  Fees can range from as little as 5% of the annual salary in tight-margin industries, and range up to 30% for senior and executive level placements.

What should you expect?  Needless to say that every job seeker should be treated with the utmost respect, unfortunately that doesn’t always happen.  There are countless instances of recruiters abandoning a job seeker if there isn’t a realistic prospect of making money out of placing them, and although such behaviour is self serving and short-sighted, it is a reality. 

Generally speaking, recruiters have targets to meet that include a number of monthly placements, employers visited, job seekers interviewed, and cold calls made.  Many job seekers who have had dealings with high-volume, target-oriented agencies and come away from a meeting thinking that the recruiter didn’t actually have a job for them, were probably right.  Some firms call this “the numbers game”! Is it any wonder some job seekers feel just like a number?

Employment agencies often work on a “contingency” basis which means that they only get paid if they find the job seeker the employer hires.  Executive recruitment firms usually work on a “retained” basis and are usually paid 1/3 of their fee in advance, and the remaining 2/3 at the end of the assignment or at previously agreed timeframes over the course of the search.

So how should you interact with recruiters? Choose two or three respected firms and make contact with the recruiter in your field to discuss the job market, how they operate, and what they could do for you. If you are satisfied that the recruiter knows what he/she is talking about, submit your resume.  Be clear about what you want, what you will accept, and in which circumstances your information should be shared.  Leverage the expertise of the recruiter to work in your favour, and do not feel compelled to take the first job that is offered to you.  Do your homework, know your worth and act accordingly.

If you’re left feeling like nothing more than a number or another notch on their weekly target sheet, sever ties with that particular firm, withdraw your consent for them to act on your behalf, and move on.

Be assured that there are very good recruiters out there worthy of your time and attention and they can be a tremendous help and resource if you find yourself in a “transitional phase”.  All you have to do is find them! 

Interview Preparation 101

Ok, so the skillful presentation of your skills and expertise on your resume has won you the interview.  What next?

1) Research the company!  Visit the website, read about their history, founders, products/services and corporate values.  Many companies will perform an additional screen of shortlisted candidates to identify those individuals with similar values to themselves.  For example, if a company is active in the community, they'll want to see that you're someone who values community service / giving time up for charitable pursuits.

2) Become an expert on yourself!  Sounds 100% obvious but believe me, one of the most fundamental questions that many people cannot answer satisfactorily is "Tell about you, your strengths and weaknesses".  In actuality, this question is a gift.  It's a license to talk about yourself.  If you're not comfortable doing that then get comfortable!  If you can't tell a company why they should hire you, they probably won't.

3) Arrive on time and go prepared!  Get there early, relax, read the literature they have at reception or study the certificates they have on the wall - it could make for conversation at some point in the interview.  Bring at least 3 copies of your resume with you along with your reference sheet.  It would surprise you the number of times I've heard of a poorly prepared hiring manager attempt to interview a candidate without having the resume in front of them.

4) Greeting & Parting!  When meeting your interviewer for the first time, smile broadly and shake their hand firmly.  When you leave, thank them for their time and state your interest in the role (if you're interested).  Employers notice these things, and sometimes actually award points for them if you're being scored.

My 2HR  interview coaching package begins with a 30 minute mock interview.  After reviewing your resume, I'll construct an angle based around the perceived weaknesses / shortcomings of your documents/career history.  I then construct your coaching session around the weaknesses in your mock interview, and finish the session with additional questions/concerns that you have about the interview process.

Like everything else - preparation is key.  If you prepare well, take the interview seriously, you'll be more likely to do yourself justice in the actual interview, and those pre-interview nerves are never as bad if you're confident in your ability to deliver strong, well rounded, strategic answers.

End-to-End

I received a delightful email from a former client informing me that he had secured his dream job!  His new employer is located 10 minutes from his home, are a major player in his field of specialty, and the role offers a significant increase in scope, responsibility and of course money!

The client first approached me with a job specification and requirements portfolio issued to him by an international executive recruitment firm.  The data set outlining the position requirements and ideal candidate specification was thorough, complex and demanded a candidate of the very highest caliber.  The brief went on to detail part of the recruiting strategy which sought to attract local, national and international candidates for the position.

I accepted the request  to work with my client on the project and immediately began the consultation process which was structured around the requirements of the role.  My client's resume was in need of a complete re-design and re-structure due to the fact that it didn't reflect at least 40% of his actual professional skills and experience, which upon discovery, became crucial to the overall success of his application.

Phase one focused entirely on the resume and cover letter creation, which won him an interview with the executive recruiter leading the international search.  As soon as he was notified that his application had won him an interview with the President of the hiring firm, we proceeded to phase 2 - the interview coaching session.  This proved to be invaluable, as although my client was a highly capable, intelligent and forthright individual, he had not been in an interview situation for almost a decade, and it showed!  After the mock interview we conduct as part of our 2 hour coaching session, we discussed method, structure, interviewer strategy, and what they're looking for as well as the errors made during our mock interview.

I was delighted to hear that he had dazzled the President and associates, as well as receiving his gratitude for the part Vancouver Resume Writing & Interview Coaching had played in his preparation and execution of the process.

He was a great guy to work with and I wish him well in his new role!

Quips'n'Quirks

Quick tip - do NOT make quirky quips in your cover letter!  I was contacted recently by a rather senior executive who had not been receiving any attention from her job applications.  Upon reviewing her cover letter, I uncovered the possible reason for her buzz-free blackberry.  Her cover letter was replete with quirks'n'quips - here's a modified example to give you an idea;

"I am a senior executive (with a sense of humour;) and 30 years experience (yikes!) of operating at the highest level.  I would very much appreciate an opportunity (begging bowl extended) to meet with you to discuss my suitability!  Despite my age (i feel 25!), I am a technocrat and regularly tweet on the twitter.." and so it went on - all 2 pages of it.  Although this letter is guaranteed to get passed around the department, this bears no relevance to the likelihood of being hired!

On the face of it there will be some who will think that this is refreshing - injecting a bit of personality into proceedings (the twitter bit was my favourite) and if i weren't a hiring manager I may see their point.  However, attempting to layer a cover letter with "personality" is like tap dancing on a landmine.  More often than not it will blow up in your face.  Remember - her blackberry wasn't singing.  Her strategy wasn't working.

It may seem obvious but, when you don't know the intended audience keep the "personality" for the interview.  The cover letter should focus on forming a narrative around your skills, abilities and achievements.

What Not To Say...

The "What not to say..." blogs will be dedicated to the random selection of answers to my interview coaching session questions.  Can you follow that?!

Question - What steps do you take to reduce personal stress during the working day?

What Not To Say - "I tend to Squeeze my squishy ball"

Luckily for that respondent he went on to receive a good 2 hours of interview counseling!